General

If you are experiencing problems, its always best to check that you are using the latest version of miFiles.  You can check this from the program's Help|About page.

Index

Problems:

1. When I first run miFiles, it presents me with a Welcome screen but I can't seem to get past this and run the program. Solution
2. The Registration Banner will not disappear. Solution
3. Sometimes I get the message "Connection Closed Gracefully".  What does this mean? Anwser
4. miFiles doesn't seem to correctly remember passwords for some sites. Solution
5. Why does miFiles sometimes fail to recursively delete folders. Solution
6. Sometimes I get the message "Access Denied" when I try to upload a file. Solution
7. miFiles doesn't seem to remember connection settings. Solution
8. I have uploaded some files to share with others but they can't seem to see/download them. Solution
9. When I connect to some sites, miFiles seems to get stuck on "Fetching details for site..." Solution
10. When I move/delete the shortcuts that were created at installation time, they reappear next time I run the program. Solution
11. When I try to register miFiles, I get the message "Unable to write to .../miFiles.ini" Solution
12. When I try to use feedback or register, I get the message "Unable to contact Support Server". Solution

 Questions:

1. Can I use this program within my organisation for work purposes? Answer
2. Can I connect simultaneously to multiple FTP sites? Answer
3. Can I read a text file on the server? Answer
4. Can we include your miFiles software on our magazine cover CDs? Answer
5. What is the Log Window? Answer

Problem 1:  When I first run miFiles, it presents me with a Welcome screen but I can't seem to get past this and run the program.

On some systems, the Welcome form grows to a size that is larger than the user's display and the [Accept] button cannot be seen.  The solution is to do one of the following:

1. Download the file LicHack.zip and follow the directions in the readme file.
2. Update miFiles to the latest version.

Problem 2: The Registration Banner will not disappear.

 The registration banner will disappear when the following details are correct: FirstName, LastName, Email and RegCode.  It does not matter if they are in upper or lowercase but they must be correct.
 

The registration service does not support foreign characters so you must register without accents, umlaut etc.

Problem 3:  Sometimes I get the message "Connection Closed Gracefully".  What does this mean?

This message is displayed when the server has unexpectedly closed the connection. The server may do this because its to busy to handle additional connections.

Problem 4: miFiles doesn't seem to correctly remember passwords for some sites.

miFiles stores passwords in an 'encrypted' state.  Earlier versions of miFiles failed to correctly store a password that contained the capital letter 'Z'.  Please download the latest version of miFiles to correct this issue.

Problem 5:  Why does miFiles sometimes fail to recursively delete folders.

 It has been noted that some FTP servers are badly implemented and will create hidden or undeletable files in the user folders.  miFiles cannot delete these files and you must contact the server administrator to have these folders deleted.

Problem 6:  Sometimes I get the message "Access Denied" when I try to upload a file.

Normally this problem is caused because the file already exists on the server and is read-only or you don't have appropriate permissions to overwrite it.

Problem 7:  miFiles doesn't seem to remember connection settings.

 This problem has been raised by a small number of customers and appears to be caused by Registry lockdowns or by spyware/adware prevention measures.  miFiles stores its per-user settings in the Registry and will not function correctly unless it can read and write to the HK_CurrentUser section.

Problem 8:  I have uploaded some files to share with others but they can't seem to see/download them.

 Some FTP servers use UNIX style read/write permissions on files and folders.  You can use the File|Remote|Site|Change Attributes command to change the UNIX permissions for files and folders so that others can access the files.

Problem 9:  When I connect to some sites, miFiles seems to get stuck on "Fetching details for site..."

 This can happen for the following reasons:

1. The connection is a "PASSIVE" mode connection and the server doesn't support this correctly.
2. A firewall is causing problems.
3. The server is extremely busy.

You can try changing the connection to the server so that it doesn't use "PASSIVE" mode.  The connection settings are available from the File|Settings|Connections page.

Problem 10: When I move/delete the shortcuts that were created at installation time, they reappear next time I run the program.

This is a known issue with the current installer because it uses advertised shortcuts.  This will be removed in version 1.12c.

Problem 11: When I try to register miFiles, I get the message "Unable to write to .../miFiles.ini".

miFile stores some global settings in a file called "mifile.ini" that is stored in the install folder..  When you register, it needs to save some changes in this file. There are two main reasons why miFiles will fail to write to this file (1) the file is read-only - check this by examining the file's properties; (2) you have installed some type system security program that is preventing the updates to the ini file - in this case you need to refer to that program's documentation on how to allow ini updates.

Problem 12: When I try to use feedback or register, I get the message "Unable to contact Support Server".

miFiles communicates to the Support server on port 26. Your firewall must allow outgoing connections to port 26 for miFiles to contact the Support Server.

For those who are behind a firewall. Registration is also available from the Simdata Systems site here.

Question: 1:  Can I use this program within my organisation for work purposes?

 Yes.  If multiple copies are required, then each copy must be individually licensed to the person using it.

Question: 2: Can I connect simultaneously to multiple FTP sites?

Yes.  While each miFiles session can only connect to a single server, you can run multiple copies of miFiles and thus have multiple connections open at the same time.

Question: 3: Can I read a text file on the server?

Yes.  You can double click on some file types and they will be 'opened' or 'run'.  To do this, you must ensure that the "Open Remote Documents" setting is enabled.

Question: 4:  Can we include your miFiles software on our magazine cover CDs?

Yes - provided that you follow the license agreements and that miFiles forms less than 5% of the software titles offered on the CD.

Question: 5:  What is the Log Window?

The Log Window shows the communication between miFiles and the FTP server.  It can sometimes help to examine the Log Window if unexpected events are occuring.